Show Notes

Alicia Butler Pierre’s career in operations began over 20 years ago as a chemical engineer in several chemical plants and oil refineries in her native Louisiana. Her passion is in designing processes that help people, places and things flow more efficiently. Alicia is the Founder and CEO of Equilibria, Inc., a 16-year-old operations management firm specializing in business infrastructure for fast-growing companies. Her company is currently the world’s largest and most comprehensive repository on business infrastructure for small businesses.

It is at Equilibria where she invented the KasennuTM framework for business infrastructure and software by the same name. She has since successfully applied this framework in over 30 different industries and counting. Alicia has a B.S. in Chemical Engineering from Louisiana State University and an MBA from Tulane University.

Her ability to blend scientific, business and mathematical methodologies to solve complex operational problems enables her to bring a unique, tactical, and realistic perspective to her clients, who have also included larger organizations like The Coca-Cola Company, The Library of Congress, and Shell Oil Company.

Alicia is also a certified Lean Six Sigma Black Belt and has produced over 500 articles, podcast episodes, case studies, videos, and white papers in the areas of business infrastructure, process improvement, and operational excellence. Combined, her content has over a million views across various online platforms.

Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast. Her show was only one of six initially hand-selected in the world by HubSpot to become a part of its new podcast network. Alicia is also the author of the 2x Amazon bestseller, Behind the Fascade: How to Structure Company Operations for Sustainable Success. Her book debuted in Oct. 2018 on Amazon as the #1 New Release for business books in the Production and Operations category. Committed to doing the right things the right way, Alicia's mantra is "to leave it better than you found it"